GENERAL

Q: Where are you located?

We are located in Sydney, Australia.

 

Q: Where are your cushions made?

Our cushions are made in Bhadohi, India.

 

Q: Do you make custom name cushions?

Yes, orders open monthly.

 

Q: How can we collaborate with you?

We love working with new creators. Email hello@thebahancollective.com to work with us.

 

Q: Are your cushions suitable for outdoors?

Our cushions are designed for indoor use. If you bring them outside, we recommend bringing them inside every night.

 

Q: Do you have a retail store?

Currently, we are only an online store. However, we are interested in partnering with local design and decor shops.

 

Q: Can we sell your products in our store?

Yes, we offer wholesale pricing to preferred vendors. Please contact hello@thebahancollective for further information.

 

PAYMENT AND PROCESSING

Q: Is it safe to use my credit card?

Our online store is designed and customised using Shopify. All payments are processed through Shopify, adhering to the highest security standards for major credit cards.

 

Q: What payment options do you offer?

We offer Afterpay, Shoppay, and PayPal Pay in 4.

 

DELIVERY

Q: How much is delivery?

We offer express shipping Australia-wide for a flat rate of $12 on all orders except custom cushion orders.

 

Q: Can you ship to other countries?

Not at the moment.

 

Q: When are orders dispatched?

Orders are dispatched once a week, specifically on Mondays.

 

Q: How can I track my order?

Once we receive and process your order, you will receive an Australia Post tracking number. This number allows you to track your order throughout the entire shipping process. Shipping times typically range from 4 to 10 business days. This does not apply to custom cushions.

 

AFTER RECEIVING THE PRODUCT

We strongly believe in the quality of our products and are committed to providing excellent customer service. Please contact us, and we will be happy to assist you with any issues. Please only use email to contact us. Instagram DM’s are not regularly monitored. We will endeavour to get back to you within 48 hours.

Q: What is your return policy?

If you are not satisfied with your product, please contact us within 2 weeks from the date of delivery. We do accept returns/ refund requests for banners. However for our custom cushions, returns will only be accepted if cushion covers are faulty or damaged upon arrival, but not for change of mind. Each cushion is personalised and made to order and therefore we cannot restock and resell cushions.

 

Please note that clearance items cannot be returned, and all market purchases are final sale.

 

For any questions or concerns, please contact us at hello@thebahancollective.com