Frequently Asked Questions

GENERAL

 

Q: Where are you located?

  • We located in Sydney, Australia.

Q: Where are your cushions and rugs made?

  • Our cushions and rugs are made in Bhadohi, India.

Q: Do you make custom name cushions?

  • Custom name cushions will be released for pre order in July 2022 in selected colours.

Q: How can we collaborate with you?

  • We love working with new creators, please send an email to lauren@thebahancollective.com for further information about working with us.

Q: Are your cushions suitable for outdoors?

  • Our cushions are designed for indoor use, if you do bring them outside we recommend you bring them inside every night.

Q: Do you have a retail store?

  • We are currently only an online store however, we are interested in partnering with local design and decor shops.

Q: Can we sell your cushions in our store?

  • Yes, we offer wholesale pricing to preferred vendors. Please contact lauren@thebahancollective to discuss further.

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PAYMENT AND PROCESSING

 

Q: Is it safe to use my credit card?

  • Our online store is designed and customised using Shopify. All payments are processed through Shopify, adhering to the highest and most strict security of all major credit cards.

Q: What payment options do you offer?

  • We offer Afterpay, Shoppay & PayPal pay in 4.

 

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DELIVERY

 

Q: How much is delivery?

  • We offer express shipping Australia wide on all orders for a flat rate of $11.
  • We offer standard shipping to the USA, Canada and New Zealand for a flat rate of $35aud.

Q: Can you ship to other countries?

  • Yes, please contact us at lauren@thebahancollective.com if you would like shipping to another country other than what is listed above and we will send you a shipping quote.

Q: When are orders dispatched?

  • Orders are dispatched twice a week only. On Mondays and Fridays.

Q: How can I track my order?

  • Once we have received and processed your order, you will receive an Australia Post tracking number. This number can be followed and tracked throughout the entire process. Shipping times average 4 to 10 business days.

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AFTER RECEIVING THE PRODUCT

 

We believe strongly in our quality product and are committed to excellent customer service. Please contact us and we will be happy to resolve your issue.

Q: What is your return policy?

  • Please contact us within 2 weeks from date of delivery if you are not satisfied with your product.
  • All product must be unwashed and unused and return shipping is the responsibility of the customer.
  • Should the cushion cover be faulty or damaged upon arrival, please contact us and we will be happy to resolve your issue.
  • Clearance items cannot be returned
  • All market purchases are final sale

 

Please contact us at lauren@thebahancollective.com if you have any questions or concerns.

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