Frequently Asked Questions
GENERAL
Q: Where are you located?
- We located in Sydney, Australia.
Q: Where are your cushions and rugs made?
- Our cushions and rugs are made in Bhadohi, India.
Q: Do you make custom name cushions?
- Custom name cushions will be released for pre order in July 2022 in selected colours.
Q: How can we collaborate with you?
- We love working with new creators, please send an email to lauren@thebahancollective.com for further information about working with us.
Q: Are your cushions suitable for outdoors?
- Our cushions are designed for indoor use, if you do bring them outside we recommend you bring them inside every night.
Q: Do you have a retail store?
- We are currently only an online store however, we are interested in partnering with local design and decor shops.
Q: Can we sell your cushions in our store?
- Yes, we offer wholesale pricing to preferred vendors. Please contact lauren@thebahancollective to discuss further.
. . . . . . . . . . . . . . . . . . .
PAYMENT AND PROCESSING
Q: Is it safe to use my credit card?
- Our online store is designed and customised using Shopify. All payments are processed through Shopify, adhering to the highest and most strict security of all major credit cards.
Q: What payment options do you offer?
- We offer Afterpay, Shoppay & PayPal pay in 4.
. . . . . . . . . . . . . . . . . . .
DELIVERY
Q: How much is delivery?
- We offer express shipping Australia wide on all orders for a flat rate of $11.
- We offer standard shipping to the USA, Canada and New Zealand for a flat rate of $35aud.
Q: Can you ship to other countries?
- Yes, please contact us at lauren@thebahancollective.com if you would like shipping to another country other than what is listed above and we will send you a shipping quote.
Q: When are orders dispatched?
- Orders are dispatched twice a week only. On Mondays and Fridays.
Q: How can I track my order?
- Once we have received and processed your order, you will receive an Australia Post tracking number. This number can be followed and tracked throughout the entire process. Shipping times average 4 to 10 business days.
. . . . . . . . . . . . . . . . . . .
AFTER RECEIVING THE PRODUCT
We believe strongly in our quality product and are committed to excellent customer service. Please contact us and we will be happy to resolve your issue.
Q: What is your return policy?
- Please contact us within 2 weeks from date of delivery if you are not satisfied with your product.
- All product must be unwashed and unused and return shipping is the responsibility of the customer.
- Should the cushion cover be faulty or damaged upon arrival, please contact us and we will be happy to resolve your issue.
- Clearance items cannot be returned
- All market purchases are final sale
Please contact us at lauren@thebahancollective.com if you have any questions or concerns.