Shipping Policy

SHIPPING POLICY

 

SYDNEY METRO

 

Deliveries are sent by Australia Post and will be received within 7-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch).  

 

MELBOURNE METRO

 

Deliveries are sent by Australia Post and will be received within 7-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch).  

 

OTHER METRO AREAS

 

Deliveries are sent by Australia Post and will be received within 7-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch).  

 

AUSTRALIAN REGIONAL AREAS

 

Deliveries are sent by Australia Post and will be received up to 10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch). * Due to high demand during sale and holiday periods, your order may take the full 5 days after the dispatch date to be delivered. We appreciate your patience.  

 

DO YOU DELIVER ON WEEKENDS OR PUBLIC HOLIDAYS?

 

Your orders will only be delivered on business days (Monday-Friday, excluding public holidays).  

 

DO YOU DELIVER TO P.O. BOXES?

 

Yes, Bahan does deliver to P.O. Boxes. In some cases (such as delivery to P.O. Boxes or remote areas), your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received 7-10 business days of the dispatch date. You can tack your order by entering your consignment number at www.auspost.com.au/track  

 

I ENTERED THE WRONG SHIPPING ADDRESS ON MY ORDER! WHAT DO I DO?

 

Please contact me vis email at lauren@thebahancollective.com as soon as possible and we’ll be happy to help you.

 

WHEN WILL MY ORDER BE DISPATCHED?

 

We try to get all orders out as soon as possible, though occasionally that is not possible.  

Once your order has been shipped, you will receive an e-mail notification with a tracking number. If you receive your e-mail and tracking number on the weekend, your parcel is ready and waiting to go but will not be physically shipped out until the next business day (and tracking information will be enabled).  

 

DO I HAVE TO HAVE MY ORDER SHIPPED TO MY BILLING ADDRESS?

 

You can have your order shipped wherever you’d like. Many people choose to have their parcels delivered to their work address or sent to a friend’s house as a gift.

 

MY ORDER HASN’T ARRIVED!

 

We’re so sorry you haven’t received your order yet. If your order has been dispatched (meaning you have received a shipping notification e-mail and tracking number), please contact us via lauren@thebahancollective.com. We can then reach out to the courier. In this case, We at Bahan are not liable for any loss or damage resulting from late delivery. Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.  

 

DO I NEED TO SIGN FOR MY PARCEL?

 

That is up to you! Many people choose to have the order delivered without a signature of receipt, however they are then liable for the parcel after the courier has delivered. If you would prefer to sign for your order, you will generally need to be available between 7am and 5pm to receive the delivery. If you’re not in when the courier tries to deliver your parcel, they will leave a card for pick-up at the Post Office or you may need to ring the number on the card to arrange a re-delivery. Unfortunately, We at Bahan will be unable to arrange re-delivery with the couriers on your behalf.     

 

DO YOU DELIVER INTERNATIONALLY?

 

Not at the moment. This may change in the coming months. You can email us at hello@thebahancollective.com for updates.

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